Executive Leadership Team

Rick Santos, President and Chief Executive Officer

Rick Santos

Rick Santos is the President and Chief Executive Officer. Rick has led IMA through a period of transition that has included significant organizational growth and visibility.

Before coming to IMA, Rick had over two decades of experience in faith-based relief and development work. He has been responsible for providing leadership to large and complicated relief and development programs in the field and has served as a senior manager at the headquarters of two different global development organizations, where he provided strategic guidance and helped developed new areas of focus.

Rick has a decade of field experience in Asia, and has worked with faith-based and secular organizations in nearly every part of the world. He has prioritized local partnerships and capacity building as a key ingredient to development work. Rick holds a Master of Business Administration degree from Johns Hopkins University’s Carey School of Business, a Master of Theological Studies degree from Harvard Divinity School, and a Bachelor of Arts degree in Political Science from George Washington University.

Jim Cox, Chief Operating Officer

Jim Cox

Jim Cox is the Chief Operating Officer. Prior to this position, Jim served as the Country Director for IMA Tanzania. Prior to IMA, Jim worked in senior leadership capacities for almost 10 years with the United Methodist Committee on Relief.

Jim has been working in the field of international relief and development for 20 years, serving senior management positions in the field and at headquarters.

Jim holds an MA in International Politics and Economics.

Dr. Dragana Veskov, Vice President, International Public Health Programs

Dr. Dragana Veskov

Dr. Dragana Veskov IMA World Health ProgramDr. Dragana Veskov is the Vice President of International Public Health Programs.

Dragana earned her Master of Science degree in Public Health, specializing in Infectious Diseases, and a Bachelor of Science in the medical field from the University of Novi Sad in Serbia. As a Medical Doctor with 25 years of diverse experience in Public Health in Africa, Asia, and Eastern Europe, Dragana has built relationships with donor communities and secured funding from USAID, DFID, EC, NORAD, SIDA and private donors.

Since June 2010, Dragana was the Director of Chemonics International’s Central and Eastern Europe region. Among her various responsibilities, she served as the senior official of high-profile health technical assistance programs, negotiated contracts, became intricately involved with Tuberculosis fundraising and secured new business opportunities.

Previously, she served as the Senior Technical Advisor for John Snow Inc, became an officer with the World Health Organization in Botswana leading the way on HIV/AIDS programs, founded EURO Health Services in Botswana, and greatly enhanced the National AIDS Control Program at the Ministry of Health Botswana.

Roberto Flores, Chief Financial Officer

Roberto Flores

As chief financial officer, Roberto Flores oversees international finance & accounting, and provides strategic management support for IMA World Health. Roberto brings more than 25 years of experience in financial management and leadership roles. He spent the past eight years at Pact Inc. here in Washington, D.C., first as the Deputy Director of International Finance in 2009 before taking the role of the Senior Director of Financial Planning and Analysis in 2010. His most recent role was as Pact’s Interim CFO.

Previous to his various roles at Pact Inc., Roberto worked for XM Satellite Radio Inc., a publicly traded company, for eight years as Senior Finance Manager where he was able to apply his strong business skills by contributing to the development of business model and long term strategy, and positioned the company to achieve a sustainable revenue growth.

Roberto brings a wealth of financial and business talent. He holds a bachelor’s degree in Economics from the University of Lima in Peru, and an MBA in Finance from Virginia Tech. He is fluent in Spanish. Roberto is passionate about serving marginalized and vulnerable people around the world and believes in IMA’s vision of bringing health, healing and well-being to all.

Senior Management Team

Imran Babayev, Director of Accounting

Imran Babayev

Imran Babayev is the Director of Accounting. A Certified Public Accountant with over 15 years of professional experience, Imran comes to IMA from Catholic Relief Services in Baltimore where he was the Overseas Accounting Manager for nearly eight years and Finance Director in Haiti for seven years. Imran also held positions in BP Exploration, International Rescue Committee, and Executive Power of Baku city in Azerbaijan.

Imran is a Chartered Global Management Accountant and holds an Advanced Diploma in Financial Management from the UK Chartered Institute of Management Accountants. He earned a B.S. in Economics from Azerbaijan State Economic University.


Susan Y. Duberstein, Senior Technical Director for Programs

Susan Y. Duberstein

Susan Duberstein IMA World Health ProgramSusan Y. Duberstein is a Senior Technical Director for Programs. She plays a leadership role in managing IMA’s technical and programmatic mandates. Susan brings more than 12 years of experience in design, administration, and management of public health projects funded by CDC, UNICEF, USAID, DFID, the Global Fund to Fight AIDS, Tuberculosis and Malaria, the World Health Organization, the World Bank, and other private donors.

She offers expertise in supporting diverse country program portfolios to strengthen local capacity for delivery of high quality HIV/AIDS services and in building capacity of supply chain management of HIV/AIDS, malaria, and family planning commodities. Susan’s team supports IMA’s centrally funded projects and country program portfolios to effectively design, implement, and track project outcomes, as well as identify and share lessons learned and best practices.

Prior to joining IMA in June 2013, Susan held positions with the Elizabeth Glaser Pediatric AIDS Foundation, John Snow, Inc. (JSI), and Social & Scientific Systems. Susan earned her Master of Arts degree from American University and holds a Bachelor of Arts degree in International Relations and Spanish from Drake University.


Matthew Hackworth, Director of Communications

Matthew Hackworth

Matt Hackworth is the Director of Communications. He is a veteran of the relief and development field, working extensively in Pakistan, Thailand, Indonesia, Vietnam, Serbia, Kenya and other locales.

A contributor to Help and Hope: Disaster Preparedness and Response Tools for Congregations, he previously served as director of marketing and communications for Church World Service. Matt spent 13 years as a journalist, primarily producing stories for National Public Radio and its member stations across the U.S. His work has appeared on NPR’s Morning Edition, All Things Considered, American Public Media’s Marketplace, Voice of America and numerous other outlets.

Matt has attended graduate course work in media studies at Syracuse University and is a graduate of Virginia Tech.


Mary Linehan, Senior Quality Improvement Director

Mary Linehan

Mary Linehan is the Senior Quality Improvement Director.


Ron Otteson, Internal Audit Director

Ron Otteson

Ron Otteson is the Internal Audit Director. Ron’s career started in the Peace Corps in Senegal before joining the accounting firm PricewaterhouseCoopers LLP.

He then spent nearly a decade conducting audits at investment banks in the U.S. Before joining IMA in November 2015, Ron spent five years managing audits for Catholic Relief Services in over a dozen countries.

Ron holds a Bachelor of Arts degree in economics from Miami University in Ohio and a Master of Business Administration from Baruch College in New York. He is a Certified Public Accountant (CPA) and a Certified Internal Auditor (CIA).


Nino Willsea, Senior Director of Contracts and Grants

Nino Willsea

Nino Willsea is the Senior Director of Contracts and Grants.

Updated Nov. 14, 2017